POLICIES AND PROCEDURES

The following guidelines have been prepared to assist you in planning your upcoming corporate meetings and/or special events. We welcome the opportunity to create special menus in addition to our extensive offerings, and we will accommodate those with dietary preferences, special tastes and themed events.

ORDER/GUEST GUARANTEE AND CHANGES

All corporate orders must be placed at least 24 HOURS prior to the meeting date.
Orders placed below minimum number of guests (as stated in specific menus) are subject to a surcharge.
Delivery charges are applicable for all orders – we cater to the GTA and surrounding areas.
Food For Thought Catering will do our best to accommodate last minute CHANGES; however, please note surcharges may apply.
To book events, we require a signature and a deposit to be guaranteed. We also require final guest numbers for your event 7 business days prior to the event date, and paid in full 4 days prior to the event. Should final numbers not be provided at such time, we will prepare an invoice according to the most recent confirmation of guests.

CANCELLATIONS

All corporate cancellations are required 24 BUSINESS HOURS in advance and must be received by telephone notification at 905-943-9346 by HARD COPY via fax at 905-943-9123 or by email at time2eat@foodforthought.ca. Orders cancelled less than 24 hours prior to the event will result in a 100% charge to the client, including events cancelled due to inclement weather.
All special events and large functions cancellations are required 5 business days in advance of the scheduled date. Cancellations made within 48 hours’ notice are subject to fifty percent (50%) of the contracted balance and any cancellations made within 24 hours’ notice or less will be subject to the full contracted balance.

METHODS OF PAYMENT

All first-time orders and all special events and large functions will require payment prior to delivery, unless a corporate account has already been established.
All orders can be paid by Company or Certified Cheques, Visa, MasterCard and/or American Express. (Personal cheques are not accepted.)

BILLING DETAILS

At the time of the initial booking, a cost will be quoted to you based on what is agreed upon and/or discussed. These prices do not include applicable taxes and/or service charges (if applicable).
All corporate orders with an established account will be allowed to pay in respectively fair terms with a minimum of 10 days and a maximum of 30 days from the function date to be decided at such time.